Privacy Policy

Makn Energy is a solar and battery installation company based in South Australia. We provide residential and commercial solar, battery storage, EV charging, off-grid, and electrical services.

Contact: [email protected]  |  0466 215 483

We may collect the following types of personal information:

• Contact details — name, phone number, email address, and installation address provided via our enquiry and contact forms.
• Enquiry information — details about the services you are interested in (e.g. solar, battery, EV charger).
• Technical data — IP address, browser type, pages visited, and time spent on our website, collected automatically via analytics tools.
• Communications — records of correspondence between you and Makn Energy.

We only collect personal information that is reasonably necessary for our business functions.

We collect personal information:

• Directly from you when you submit an enquiry or contact form on our website.
• When you call or email us.
• Automatically through website analytics (e.g. Google Analytics) and security tools (e.g. Google reCAPTCHA).

We use your personal information to:

• Respond to your enquiries and provide quotes for our services.
• Schedule and carry out installations and maintenance.
• Communicate with you about your project or service.
• Improve our website and services.
• Comply with legal obligations.

We will not use your personal information for purposes other than those described above without your consent.

We may share your personal information with:

• Service providers — third parties who assist us in operating our business (e.g. email delivery, CRM, analytics), bound by confidentiality obligations.
• Government bodies — where required by law or regulation (e.g. Clean Energy Regulator for STC/rebate processing).
• Professional advisers — lawyers, accountants, or insurers where necessary.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our contact forms use Google reCAPTCHA v3 to protect against spam and abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data in transit.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Make a complaint about how we have handled your personal information.

To exercise these rights, please contact us at [email protected].

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. We encourage you to review this policy periodically.

For any privacy-related questions or requests, please contact: